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Terms and Conditions
Terms and Conditions for www.stuff4blokes.com
These terms and conditions were last updated on 29 September 2008. Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. “We” or “Our” means www.stuff4blokes.com. “You” or “your” means the person accessing, using or ordering from our website over the Internet.
1. ekmsystems Ltd
ekmsystems Ltd hosts this website on behalf of www.stuff4blokes.com. Goods are supplied by www.stuff4blokes.com directly to you and the contract of sale then exists between you and www.stuff4blokes.com. These terms and conditions cover all sales made through this website.
2. Prices, description and availability of goods
Prices are subject to change without notice and all goods are sold subject to availability. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.
3. Tax
All our prices include Value Added Tax (VAT) at the prevailing rate.
4. Payment methods
You may order online using a credit / debit card via PayPal. (We accept American Express, Delta, Maestro / Switch, Master Card, Solo, Visa (not Electron), Visa Electron Debit). All prices are in pounds sterling (£) and credit / debit card transactions for orders outside the UK will be converted by the card company at their current exchange rates.
5. Delivery arrangements
Your shopping cart displays the goods you have purchased with an indication of the delivery timescale. We will notify you if your goods are not able to be despatched within this timescale, e.g. some ‘made to order’ goods may take longer. The costs for delivery are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time. Please note that there may be some products that we do not ship to certain destinations, which will be indicated in the shopping basket.
6. Cooling off period and cancellation / returns
We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to us within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of:
• Fresh / disposable / perishable goods (e.g. flowers or fresh foods)
• Sealed audio / video recordings or computer software which have been opened
• Goods of a personal nature as noted in the details of individual products
• Goods made to the customer's personal specifications
It is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We strongly recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.
Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to us. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.
7. Complaints
Should you have a complaint with the service or product we provide please contact Customer services by e-mail: info@stuff4blokes.com. Telephone: +44 (0) 161 280 9269. Calls are charged at standard rates). We aim to:
• Acknowledge complaints within 5 working days
• Advise you how long it will take to resolve the complaint
• Keep you informed throughout the process
8. Offensive or age restricted material
We take the utmost care to ensure that no material likely to give offence or which is unsuitable for children is displayed on our website. There are, however, certain products that we sell which are unsuitable for children (e.g. Certificate 18 or 15 videos / DVD's, adult games, alcohol). By placing an order for products with age restrictions you declare that you are of legal age to purchase those products. Should you see material which in your view is offensive then please e-mail us at info@stuff4blokes.com
9. Trademarks and copyright
All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of www.stuff4blokes.com. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.
10. Security
Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. To help us keep your personal information strictly confidential you should keep your password secret. While we use SSL encryption to protect sensitive information online, we also protect your personal details off-line. All employees are kept up-to-date on our security and privacy practices. If you have any questions about the security at our website, you can send an e-mail to info@stuff4blokes.com
11. Privacy Statement
This privacy statement applies solely to information collected through this website.
Information Collection and Use
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:
• Your name and address
• Your contact telephone numbers (to enable us to contact you in the event of a query)
• Your e-mail address
• For credit / debit card purchases your card details
• Confirmation you are over 18 years of age (this is required to ensure inappropriate goods are not shipped to minors)
We will confirm your personal details on our acknowledgement of order. You may check, amend or remove your personal details by e-mailing info@stuff4blokes.com or writing to us. By registering or ordering through our website you consent to the collection and processing of your personal details by us.
Cookies
A Cookie is a piece of data containing information about the user which may be stored on the user's hard drive.
We use temporary 'Per session' Cookies for tracking your searches, shopping basket items and checkout details. If you have your per session cookies turned off or have set the highest level of security in your browser settings you may be unable to purchase items from our site.
Log Files
We use IP addresses to analyse trends, administer the website, track user's movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.
Sharing
We will not share information with any other bodies, unless legally compelled to do so. This is not linked to any personal information that can identify any individual person.
Links to / from 3rd party websites
We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.
12. Notification of Changes
If we change our Terms and conditions, Privacy policy or Security policy, we will post notification of these changes on our Homepage so you are aware of them. Should we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify you by e-mail and request your agreement to the changes. We will use information in accordance with the privacy policy under which the information was collected.
13. Dispute resolution
The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.
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